JK
Julia K
1 reviews | Active since Mar 2009
11 Aug 2022, 17:42
Do not waste your time or money on these shoes
Do not waste your time or money on these shoes. The "ortho range" offers no support at all, there is no arch support - the insert sole of the shoe is maybe 2mm thick - there is no change from the arch to the heel or toe - and the promises to keep your feet comfortable, health safety, and style on point are absolute nonsense. The quality is that of a cheap import. In addition to this - if you buy any of the shoes on sale (you know, pretty much every pair of shoes on the site), then you are unable to return them or get a refund. This of course is only something to be seen in the returns policy - and not stated upfront.
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Replies (1)
Elizabeth Boots's replyOfficial
14 May 2023, 10:05Hello Julia,
I'm sorry to hear about your negative experience with our products. I would like to personally apologize for any disappointment or inconvenience caused.
We take customer feedback very seriously and would like to work with you to resolve this issue. We have received your message and would like to offer our assistance through our support email, ***. Please get in touch with us so we can discuss what can be done to address your concerns and improve your experience with our brand.
We understand that you are unhappy with our return policy, but we have to enforce certain guidelines to ensure the integrity of our products. However, we will do our best to find a solution that works for both parties.
Regarding the delivery time, we apologize for any inconvenience caused. We have been experiencing a high demand for our products, which has resulted in some delays. We would like to offer our apologies and a free gift as a token of our appreciation for your patience. Please let us know if you would like to receive this gift.
Once again, we apologize for the inconvenience caused and hope to hear from you soon.
Elizabeth Boots's reply14 May 2023, 10:05
Official
Hello Julia,
I'm sorry to hear about your negative experience with our products. I would like to personally apologize for any disappointment or inconvenience caused.
We take customer feedback very seriously and would like to work with you to resolve this issue. We have received your message and would like to offer our assistance through our support email, ***. Please get in touch with us so we can discuss what can be done to address your concerns and improve your experience with our brand.
We understand that you are unhappy with our return policy, but we have to enforce certain guidelines to ensure the integrity of our products. However, we will do our best to find a solution that works for both parties.
Regarding the delivery time, we apologize for any inconvenience caused. We have been experiencing a high demand for our products, which has resulted in some delays. We would like to offer our apologies and a free gift as a token of our appreciation for your patience. Please let us know if you would like to receive this gift.
Once again, we apologize for the inconvenience caused and hope to hear from you soon.