Terrible !!!! Service

It's been more than a month now that I'm paying for a fragrance I do not have. It was arranged that the area manager for Elizabeth Arden will collect my perfume due to a factory fault , that had my fragrance leaking out , I was promised that she will collect . After two weeks I went back to foschini n1 and the fragrance was still not collected, after complaints against foschini the store manager called me back asked for my address as Elizabeth Arden had agreed to send my package via post. I have not heard anything from Elizabeth Arden , no apology , no one from customer care has made contact with me. It's going in for two months and still nothing . I am outraged at the service I have received and appalled at how unprofessional Elizabeth Arden has acted upon this matter . I do intend to take this further because just like the first time they forgot to collect my fragrance that was leaking out that damaged my clothes and affected my skin , they have failed to comply with what was promised and delivered terrible <br> Service .