Never RECEIVED PRODUCT

I've never RECEIVED MY ORDER I ORDERED IPHONE 11 PRO ON JULY I ENDED UP PAYING MORE THE PHONE WAS R3500 BUT I PAID R950 AND THEY **** TO ME I PAID R540 TO ACTIVATE THE TRACKING NUMBER BUT I NEVER RECEIVED IT EVEN MY ORDER DID NOT ARRIVE THEY'VE BEEN IGNORING ME FOR A WEEK NOW NO REFUND LS NO ORDER