Refund policy does not take into account South African law

I submitted a request that my criteria for a- partner was revised to suit ME with regard to age, height, ethnicity etc. The response was that according to Elite Singles, a psychological profile match was more important than MY criteria.. (who is paying who here??)

A further request was met with the same response and suddenly a new Premium subscription was activated... this was because I had not cancelled the automatic renewal 83 days ago!!!

Under the South African Consumer Protection Act of 2014 all clients of an automatic renewal contract must be reminded 40 days prior to renewal.

I then cancelled my membership and requested a refund.

The response was an emphatic - sorry, you should have done that within 7 days of the agreement being agreed to... 83 days ago as stated!!

As my membership had been terminated, no reinstatement could be offered blah blah

DO NOT SIGN UP WITH THIS 'MATCH MAKING' site.... YOUR criteria/ concerns/ requirements mean nothing compared to their fee.