Billing and deleting my account

I registered on Elite Singles dating site and they offer a premium package which costs R99 p/m.<br> To my wildest surprise they then decided to debit my account with an amount of R 1188,00<br> when I request that they give me a refund I get an email from \Purvashi"who keeps on addressing emails to Karabi instead of Karabo. he requested that I log on to my account when I tried it kept on rejecting my password and when I insert and email address for a password reset - I still do not get a new password. the conclusion I made was that they deleted my account. <br> Then Mr or Mrs Purvashi asks for my credit card details to verify payments ( my name"