Worst company ever..

These guys are supposedly Kirby agents. They called me and offered me a complete service for my Kirby at R990.00. The next thing a truck arrives at our house to collect the machine. The courier company did not even have any paperwork from Elite service addressed to me, only a delivery note addressed to : Private. from a company called DSV. I gave the courier the machine, came back to my office and called them. Now.....nobody knows where my machine is. Worst service EVER and now it seems like they have lost my machine.