NO SERVICE

I have a 6 month old baby. I made use of their online service request. I smsd the man that phoned me of my problems. 1 Tap burst out of wall. 2. 2nd Geyser leaking. I NEED A QUOTE To know what I am in for. BUT IT HAS TO BE DONE. THE WHOLE DAY THEY LIE AND SAY THEY ARE ON THEIR WAY. WHEN I PHONED DIRK. I WAS TOLD WHY DO I ONLY PHONE HIM NOW. I DONT EVEN KNOW WHO HE IS. BUT I MUST MANAGE HIS WORKERS. He says i wanted a quote, they repair first then give a quote? SO WHEN DO THEY DO REPAIR? WHEN YOU PAY FIRST? Rude, and pathetic service is all i can say. And he says at 19h00 from the morning.... Good Luck!!! TRULY PATHETIC