False accusations and bad client service received from Elite Event Rentals in Kan

I do not recommend using Elite Event rentals.

We received shocking service from this company. We hired the audio guestbook from them for our wedding.

False accusations made that we loaded a virus onto their phone whereas we did definitely not as the phone was packaged right after the wedding day with no one touching the phone until her arranged couriers collected it, when asking for proof on numerous times, no proof was provided but a persistant and quite serious accusation was made more than once. She refuses to pay back our deposit payment claiming we loaded this virus. Eventhough her product did not work at our wedding and we accepted the terms and conditions that we will not be refunded the amount of the product if no recordings are on the phone but we do expect our deposit refund. We knew from the start that if there's no recordings that it is not her fault. This was accepted. But now refusing to pay back our deposit is really uncalled for. Please note she has no instructions on how to troubleshoot the phone should errors occur on the wedding day. Which means she has no idea what to do when it does not work and can't provide guidance. It turns out that if the phone does not beep then it does not record eventhough the light flashes. We as the bridal couple was only informed that the beep was not there after the wedding and after studying the phone and pressing the middle button, then only the beep was there and it recorded. Should we have known this is how you troubleshoot it then we would have made sure to check it throughly. This is a mistake on our end and we by no means blame Elite Event Rentals as we could have done a better check with setup and double checked it. The matter is not that the phone did not record, it is the scenario afterwards why this review is written.

She has absolutely no client etiquette and was quick to accuse us that we plugged in the phone and loaded on the virus. We did forget to remove the battery and therefore in transit the phone recorded a lot of blank files but according to her and her IT team we loaded a virus. However no back end coding was sent to us upon inspection that we did infact plug it in on said date and location.

Upon her accusations we requested to receive the files on the SD card so we can investigate ourselves as well, we were told she can't send it to us as it is 57gb and advised we can either drive down to Kzn (knowing we are in Pta) or send our courier to collect. We did send the courier to collect and the SD card was received in a little plastic bag not even protecting the product and the SD card is 8gb. No virus was detected on our end and we contacted the company to request our deposit refund where her response was that she will absolutely not refund us and shocking that we asked for the refund but it was not shocking that she accused us of tampering with the product without valid proof of this. She also proceeded to block us and informed us that she already went to social media about us as clients because she has never dealt with people like us before....! Sorry, what. I will never speak to a client in this way. Shocking.

This review is merely aimed at the service received upon insiting proof of the accusations as well as her communication methods. This review is just based on very bad client service.

She also stated that she has never worked with such rude clients, whereas we addressed facts and asked for proof of her accusations and with no proof we still remained professional but insistent. I don't forsee this as rude (please note we do have all proof of communications). This is a complaint and you need to re-asses how to deal with client complaints. There's a big difference between rude and insistent on an accusation.

We are in business ourselves and will do our very best to assist and accommodate the client, to work with the client and not against the client. Unfortunately we did not receive the same from this company.