DO NOT USE!!!!! NO GO

First of all. We had electricity at the bottom half of our house. Which was clearly stated in our phone call and can be proved. The problem was with our upstairs not having electricity . We refused to pay the amount of 7000 because we asked for a diagnosis of the problem which cost 1000, agreed telephonically. We were more than prepared to pay that. Yes you did remove your circuit breaker WHICH we payed for in 11 December 2015. So your technician left us with no electricity at all. I tried to explain this telephonically but I was responded with anger. This matter could have just been solved if your “technicians” just restored our electricity to the state it was prior to whatever they did and we would’ve paid the initial diagnosis fee. My mother is on oxygen support. The machine can tell last time it was on which will agree with the time your technicians left our place dark. This whole situation was caused by lack of professionalism. My mother even said there was an invoice provided but no written quote.

She has been 2 days without oxygen now because of your company and was forced to see doctors yesterday with a bill which costed more than you’re diagnosis fee, which clearly stipulates that we were not running away from any payment. They payment refused to pay was for the work not asked for. Professional electrician is meant to find the problem 1. Then tell what the solution is and cost of solution 2. Not just assume and provide invoice then leave people in a dark home. I hope you can provide an explanation for that. Because when I politely called yesterday , who ever was on the phone was not willing to listen (unprofessional ) and defended the technicians over a client without hearing the full story or being on site. Now we are receiving lawyer threats for posting our experience on helloPeter. Instead of you trying to fix the situation you decide to blow it out of proportion.

We may have not “asked for a written quote “ but we did not say fix the problem. The call was for diagnosis. If there was miscommunication, clearly you guys were not up for clarification. And are sure we did not have lights then let that be the case. But we had lights. Now we don’t.

Out of everything I said. You only speak about the written quote. Please publicly respond to all my points

The public can see my case. But you are not substantiating your case and responses. Instead of publicly threatening us. Just tell professionally deal with the issue and show the public that you are professional.

Regardless... I encourage the public to read the other reviews. It seems as if we are not the only ones to deal with rude owners/ employees and poor communication. Instead of fighting clients. Spend the energy trying to satisfy them

Correction* not circuit breaker .... *** 3 phase earth leakage ***