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Thabo K

1 reviews | Active since Jun 2014

03 Dec 2025, 21:41

Book them at your own risk

I have been using Elite Car Park Services for some time in a personal capacity, believing they were a safe and secure company. On face value, they appeared to be a proper business with the right structure, paperwork, and insurance in place — which is critical when dealing with people’s cars daily. Because of this trust, I even referred some of my travel clients to them and booked on their behalf.

Initially, they did show up and handled pick-ups and drop-offs as expected. However, my first encounter with their lack of professionalism happened on 11 December 2024, when one of their drivers was involved in an accident with a client’s car. I reassured my client that Elite Car Park Services was a professional company with insurance and would take care of the matter. Unfortunately, I was very wrong. They distanced themselves completely from the incident, offered no support, and never even sent an apology email. I had to personally assist my client to get home and follow up on the repair process myself.

It was disappointing to see my client go through such stress without any acknowledgment or responsibility from the company. What I initially thought was an isolated incident now seems to reflect how they operate: they collect money but take no responsibility when issues arise.

Book them at your own risk — just know they don’t care.

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Replies (1)
TK
Thabo K's update03 Dec 2025, 21:58
Reviewer Update

I initially thought my first bad experience with Elite Car Park Services was an isolated case. Unfortunately, on December 1st, things got much worse. A client I booked with them — who also referred three colleagues — had all their cars damaged during a hailstorm while parked under flimsy netting instead of a secure, airport‑like structure

When we book parking services, we expect our cars to be kept safe and protected. Instead, the cars were left vulnerable under poor shelter. To make matters worse, when my clients returned to collect their vehicles, Elite Car Park Services refused to take responsibility. They simply told them to take their damaged cars and deal with repairs themselves, despite claiming to provide secure parking and despite the expectation that they should have insurance for such incidents.
This completely contradicts their promise of keeping vehicles safely stored. Based on this experience, I will never use Elite Car Park Services again, nor will I recommend them to anyone. Avoid booking with them at all costs — leaving your car at the airport itself is far safer. A company that takes money but refuses responsibility is not one you can trust.