Elim Thatchers t?a Joorst and Son

Please stay away from this company! Had comebacks 4 times and still not resolved. Looks like they have NO IDEA about thatching. With the slightest bit of rain it pours in. They are not able to resolve the problem only created more problems on other sections of the roof . Also, they don't bring their own ladders to site!! How do you thatch without a ladder? Now they avoid all contact