Xtreamly bad customer experience

THIS IS THE WORST BOOKSTORE I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH.

I placed an order on their website on 28th February for a TREFOIL SCHOOL BAG TROLLEY - BLACK × 1 that was showing as " in stock" , paid and got a confirmation email.

I sent a message on their whatsapp number fron their website and there was no answer. I then sent a chat via their website on the 3rd of March and I was advised that I should expect my parcel same day at 13:00 and nothing was delivered.

I called them on the 6th of March and a lady promised to call back and she never did. I called again on the 7th of March still nothing.

I have since been following up with them because they don't bother updating clients nor reply to emails, I have to be the one phoning them for updates.

I must say the organization renders the worst service, this is a bad customer experience. To date I have not received any communication from them nor received my parcel