Bad service at elex academic bookstore from the staff moeshe or something at

Bad customer service I came a week ago to request a book for my grade 10 child they said the book was not available at the time and offer to oder the book which i though was kind of nyc Telling me to come and collect the book on tuesday morning however now that a week has past i now standjng in the shop find out that i needed to pay first befor they order the books i ask why they did not tell me then because a week now has past and the xam is near and this with an attitude i dont stay around the corner i need to travel to get to the shop This is no way to deal with customers