Terrible experience

Item: elevenpast
Rating: 1
Author: Saleha M

I placed an order on 13 November. Some items were received a few weeks later with others outstanding. I was informed that the outstanding items would be delivered in January. There were missing items in my January delivery. I have tried to make contact with Eleven Past over email, telephone and Instagram - all attempts have failed.

Helpful (0)

Replies (3)

elevenpast's replyOfficial

16 Jan 2023, 09:26

Dear Saleha

So sorry for the bad experience.
We have been closed for the season and reopened fully today.

Your order was dispatched before closing and there must be some courier issue.

We will contact you immediately and sort you out :)

elevenpast's reply16 Jan 2023, 09:26

Official

Saleha M's updateReviewer Update

18 Jan 2023, 12:52

Carlo and Trevor have been great at resolving this issue and dispatching the outstanding item. Delivery was received today. A bad experience turned into a good one.

Saleha M's update18 Jan 2023, 12:52

Reviewer Update

Carlo and Trevor have been great at resolving this issue and dispatching the outstanding item. Delivery was received today. A bad experience turned into a good one.

elevenpast's replyOfficial

18 Jan 2023, 14:10

Thanks for the feedback Saleha :) Glad you are sorted. Have a great afternoon.

elevenpast's reply18 Jan 2023, 14:10

Official

Thanks for the feedback Saleha :) Glad you are sorted. Have a great afternoon.