KK
Kerry K
1 reviews | Active since Dec 2017
09 Jan 2024, 10:57
SHOCKING SERVICE
ordered a table 8 weeks ago - have been told one story after the next about containers and shipping. One day it is in the warehouse being dispatched the next week they are unpacking containers again. Emails sent and not rep**** to, customer service is shocking. DO NOT ORDER FROM THEM.
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elevenpast's replyOfficial
22 Jan 2024, 13:29Dear Kerry
So sorry to hear about your experience.
I have looked into your order and established that one part of your order was delivered early December and the table was on back order.
The ports in SA had a massive backlog and it wreaked havoc for imports.
We sent out an emailer with regards to this in December explaining the situation.
We completely understand your frustration and we are really sorry. This is the last thing that we wanted to happen.
We are addressing lack of communication issues and will do our best to improve where and how we can.
I can see your table was delivered last week and we hope that you really like it.
All of the best for the new year.
Regards,
elevenpast Team
So sorry to hear about your experience.
I have looked into your order and established that one part of your order was delivered early December and the table was on back order.
The ports in SA had a massive backlog and it wreaked havoc for imports.
We sent out an emailer with regards to this in December explaining the situation.
We completely understand your frustration and we are really sorry. This is the last thing that we wanted to happen.
We are addressing lack of communication issues and will do our best to improve where and how we can.
I can see your table was delivered last week and we hope that you really like it.
All of the best for the new year.
Regards,
elevenpast Team
elevenpast's reply22 Jan 2024, 13:29
Official
Dear Kerry
So sorry to hear about your experience.
I have looked into your order and established that one part of your order was delivered early December and the table was on back order.
The ports in SA had a massive backlog and it wreaked havoc for imports.
We sent out an emailer with regards to this in December explaining the situation.
We completely understand your frustration and we are really sorry. This is the last thing that we wanted to happen.
We are addressing lack of communication issues and will do our best to improve where and how we can.
I can see your table was delivered last week and we hope that you really like it.
All of the best for the new year.
Regards,
elevenpast Team
So sorry to hear about your experience.
I have looked into your order and established that one part of your order was delivered early December and the table was on back order.
The ports in SA had a massive backlog and it wreaked havoc for imports.
We sent out an emailer with regards to this in December explaining the situation.
We completely understand your frustration and we are really sorry. This is the last thing that we wanted to happen.
We are addressing lack of communication issues and will do our best to improve where and how we can.
I can see your table was delivered last week and we hope that you really like it.
All of the best for the new year.
Regards,
elevenpast Team