MM
Mbale M
1 reviews | Active since Apr 2024
02 May 2025, 10:46
Poor customer service
I ordered lamp lights on 15 April 2025 and delivered was supposed to take 5-12 working days, no communication regarding a delay. I had to call and write an email. Only then I received an email that my order was dispatched on the 30th of April. 12 working days have passed and I received no apology whatsoever. My order is estimated to arrive on 7 may, that’s almost a month of waiting. I’m definitely not ordering again.
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Replies (1)0
Replies (1)
elevenpast's replyOfficial
06 May 2025, 12:37Hi Mbale
So sorry to hear about your order delivery delay.
The estimated delivery date is always worst case and usually delivered sooner.
Unfortunately the public holidays was a nightmare for the couriers and warehouse logistics.
I can see there was a attempted delivery on 2 May and then successful delivery on 5 May.
Once again, our sincerest apologies for the delay.
Everything is back to normal now.
We hope you love your new lamps.
Have a wonderful week.
Regards,
elevenpast Team
So sorry to hear about your order delivery delay.
The estimated delivery date is always worst case and usually delivered sooner.
Unfortunately the public holidays was a nightmare for the couriers and warehouse logistics.
I can see there was a attempted delivery on 2 May and then successful delivery on 5 May.
Once again, our sincerest apologies for the delay.
Everything is back to normal now.
We hope you love your new lamps.
Have a wonderful week.
Regards,
elevenpast Team
elevenpast's reply06 May 2025, 12:37
Official
Hi Mbale
So sorry to hear about your order delivery delay.
The estimated delivery date is always worst case and usually delivered sooner.
Unfortunately the public holidays was a nightmare for the couriers and warehouse logistics.
I can see there was a attempted delivery on 2 May and then successful delivery on 5 May.
Once again, our sincerest apologies for the delay.
Everything is back to normal now.
We hope you love your new lamps.
Have a wonderful week.
Regards,
elevenpast Team
So sorry to hear about your order delivery delay.
The estimated delivery date is always worst case and usually delivered sooner.
Unfortunately the public holidays was a nightmare for the couriers and warehouse logistics.
I can see there was a attempted delivery on 2 May and then successful delivery on 5 May.
Once again, our sincerest apologies for the delay.
Everything is back to normal now.
We hope you love your new lamps.
Have a wonderful week.
Regards,
elevenpast Team