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JT
Janine T

1 reviews | Active since Dec 2013

26 Sept 2023, 14:21

PLACED ORDER- NO DELIVERY & NO COMMUNICATION

Please don't order from Eleven Past!!!! - you will pay for your order, get no confirmation e-mail, then have to phone in to find out what your order number is (33606). Suggested delivery dates on website will not be met, and then you will spend your days e-mailing (no one responds to these) and phoning in and no one will be able to provide any information on your order when you phone, so they will say that they will call you back (which they never do). I still have not received the items that I paid for on the 4th of September and I still have no more information or assurance that it will be delivered at all... Proof of terrible customer service is in the fact that they have not activated reviews on their Facebook page, and there is no linked Google page for reviews either. Wish I had done more research before I spent my money.

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Replies (2)
elevenpast
elevenpast's reply26 Sept 2023, 14:39
Official
Dear Janine. We are really sorry to hear about your experience. Email confirmation is automatic so it must have gone to your spam box or maybe a typo with the email address. I have been in touch with the sales team with regards to your order and they have advised that they have just been in touch with you telephonically to confirm delivery date.  I have also reached out to you on instagram. Please check your inbox then I can check email address and make sure you get tracking details. Once again, apologies for your frustration.
JT
Janine T's update26 Sept 2023, 18:59
Reviewer Update
Thank you for getting back to me so soon after seeing the messages that I posted here and on Instagram. I have received all the information that I needed and look forward to receiving our order soon.