Horrific service.

The service I have received has been nothing but treacherous.

I placed my order on the 20th of August 2023 and made full payment immediately. The delivery was supposed to arrive between 5 - 12 business days.

It is now exactly 6 weeks later and I still have not received my order.

Initial follow up was sent on the 01/09/2023 indicated that there was a backlog and the product would be dispatched 08/09/2023.

Another follow up was done and I was told that the product will now be delivered between 15/18 September and when I followed up AGAIN on 21/09/2023, I was told that the product would be dispatched 26/09/2023. After numerous attempts to get through to the contact centre today, I am now being told that the products will be dispatched on Friday 29/09/2023 and I continue to await feedback regarding this.

I have never been so dissatisfied and disappointed in a retailer. When contacting the call centre, one holds for extended periods and nobody is able to provide conclusive and definitive feedback as evidenced by the constant date changes.

Definitely wouldn’t recommend Elevenpast. They provide very poor service - At this point, I rate it as the worst service imagineable.

Highly do not recommend.