Delivery issue

I am writing to address a significant concern regarding my recent order, number #37767, placed with Eleven Past.

Upon placing my order, I was led to believe that your company adheres to a delivery timeline of 5-12 working days, as advertised. However, after reading numerous reviews online, it has come to my attention that this is not the case for the majority of your customers. In fact, approximately 99% of the reviews I encountered lamented delays well beyond the stated timeframe, which reflects poorly on your company's reputation for timely delivery.

Due to the unsatisfactory delivery performance, I have escalated this matter to HappyPay, the payment service provider I used for this transaction. Should my order fail to be delivered by the 13th of this month, I kindly request that you cancel it immediately and notify HappyPay to cease the associated debit order scheduled for the 15th of this month.

Furthermore, I must express my disappointment with the lack of transparency and reliability in your communication. On the 5th of February 2024, I reached out to your customer care team seeking clarification on the status of my order. I was assured that the dispatch would occur the following day, with delivery expected by the 9th of February 2024. However, today, on the 9th of February 2024, when I requested the tracking number for my order, I was informed that it has yet to be dispatched. This inconsistency between promises made and actions taken is unacceptable, particularly as a first-time customer of Eleven Past.

I value honesty and integrity in businesses I choose to support, and unfortunately, my experience thus far has not aligned with these principles. I urge you to take immediate steps to rectify this situation and restore confidence in your company's ability to fulfill orders in a timely and transparent manner.

I appreciate your prompt attention to this matter and look forward to a swift resolution.