Sliding gate operator still not working

The service provider was called because our electric gate did not want to open. They removed the motor and took it for repairs on 29 October 2015. The motor was returned and installed again and we paid R1200.00, but about two days later the gate again did not want to open.<br> We called the owners and was told that they were on leave and would attend to us on their return. They would have returned on Thursday 12 November, but they do not answer any of our calls or react on any of our messages left to them. <br> We live in a area where crime is often experience, and my mother of 79 is alone at home during the day. We are left unprotected and without service, even if we have paid for a service that did not turn out to mean anything. I would please urge the owner to come and fix the motor, or to provide us with the original invoice from the company (ET if I remember correctly) with whom the guarantee is valid.