Poor service and will not go out of their way to fix their mistakes.

Hello everyone so I didn't have the greatest experience with EFC, first off I called and arranged to meet at a ford dealership with them. When I arrived I was told they will actually need me to go to the workshop. Once I took my car in at 8am I then had to Uber myself to work because they were unable to assist me with a lift. At about 4pm I had recieved no call or information regarding my car. I called and asked when it will be ready the reply was could you please fetch it tomorrow. I rep**** no because I needed my car for that evening and then all of a sudden they were able to do it by 5pm closing time. Once I had recieved my car I was in a rush and left. The following morning I found one of their *****driver kits on my windshield and my front driver side door was still popped out of the socket. Being the person I am I called the reception and told them the problem and that I was more than happy for them to come and fetch their tools and just push the socket back into place. The lady thanked me and said we will call you shortly to make an arrangement. Upon call back the lady told me I will need to drive to them (a 25 minute drive) to deliver the tools and for them to push the handle back into the socket. I am not impressed that after their mistakes I will now have to go out of my way to return their tools and for them to complete the job that they failed to complete.