Worst Service and Feedback

I placed an order online on Sunday 3 July. Sent a whatsapp message on 4 July 16:51, asking for feedback or tracking numbers etc. Received a message from them (whatsapp 5 July 9:26) apologising for the delay and order will be sent the same day. Received an email on 5 July 17:11 telling me they don't have stock of one of the items ordered. Sent an email to the owner on 5 July 18:34 to help sort it out as I needed the items urgently. I went back onto their site and ordered same item with more watts (bulb) which they confirmed (6 July 11:18) are in stock with them. Received an email from them on 6 July 11:58 stating "Additional payment of R 50.00 is needed to update your order" which I paid the same day. Sent another email on 7 July 14:33 asking for feedback on progress. Sent another whatsapp message on 8 July 20:45 asking for feedback. Received an email on 9 July 13:51 thanking me for my order and payment, but unfortunately they ran out of stock and need to refund me.

According to their website, items are shipped within 3 days. No answer received from the owner.

If I could give less than 1 on this rating I would.