******** practice and non-existent client care

<p>Electricians Online 247 previously helped me out with some good service. Kyle professionally assisted me whenever I needed him, but the last time around Thys, also an employee of Electricians Online 247 at that stage, was sent over and he <strong>*******ly</strong> bypassed my prepaid elecricity meter after finding that it was faulty. I asked him whether this was normal practice and he very confidently assured me all will be in order as long as I notify City of Cape Town within 24 hours. I did notify them not even 12hours later only to be notified by the CoCT electrician that I will be given a hefty fine for tampering with the meter and that I will have battle it out with my contractor as to whom is liable for the costs. From the 1st of December 2016, the day which Thys bypassed the meter, I have sent up to 10 emails to Eletricians Online requesting an explanation and only since recently demanding them to recover the costs of the fine (R5400!!!), but no response. Not even a single one. I have been given promises by the owner, Willem, that he will return my call, but no such thing. The last time I called him he mentioned that he is now consulting with his lawyers on the matter as Thys was apparently a "sub-contractor"to him and that he has "no responsibilities towards the actions of his sub-contractors". They have shown absolutely no respect for the customer and no intent of trying to assist with this problem which is clearly wrong doing on their behalf. Unbelievable!! They should not be allowed to practice in the industry if they give false and ******* advice like this. </p>