No hassles for refund

I bought a lithium battery for my alarm system. I found that it was not much different form the lead battery I had. Even after a month I found it does not hold the charge for more than an hour sometimes two hours, depending the length of the load shedding, although it was fully charged. I took it back and the salesman, Sulaimaan, had it checked and asked me if I wanted it replaced or refunded. I took the refund. Good service! Thank you.