Waiting upon quotation.

well its me again.<br> <br> unhappy with electric express handed in my laptop in January for assessing as it was damaged to to my negligence and i was advised and will be sent to sahara for assessment and i will be advised of the cost, its been over a month waiting and my patience is thinning as last when i called the shop i was told sahara hasn't responded whoever when i went to the store the were no appliances it was empty called in and was again advised that they re branding no longer selling appliances any more. for the past two days i have been calling the store and no one is answering and i am concerned as to how will i get my laptop if il ever receive it.<br> <br> and why weren't we advised as customers of this whole change communication should have been sent as to going forward what is going to happen???<br> <br>