LM
Lungile M

1 reviews | Active since Feb 2015

18 Feb 2015, 12:20

Unhappy Customer

I recently purchased built-in kitchen units. I filed a complaint just after they were installed that the handles of the cupboards are loose and are breaking. Store manger tried to assist and nothing was done. <br> I then later in November filed another complaint that the cupboards are peeling off and look old when they are only 6 months old. They worn and torn by the sink. One of the consultant came to have a look at this problem and told me its water damage. Duh????? It is by the sink? We have to wash dishes! Nothing was done after that. I then filed another complaint in-store that some doors are coming loose and are about to fall out. <br> <br> I am very irritated by the level of urgency that Electric Express has dealt with this. I still have not had any response on all my complaints. I have broken cupboards that need to be fixed, but every single month money gets debited on my account and these were the most expensive cupboards and high end that were meant to have a log term warranty. <br> These are still under warranty and have not even lasted a year and I am disgusted by they way they look at the moment. If I had taken images I would share them. <br> <br> I am not pleased with the service at all!

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Replies (1)
Electric Express
Electric Express's reply19 Feb 2015, 09:12
Official
Hello Lungmad,

Thank you for bringing the matter to our attention. Sorry for the inconvenience caused.

This matter is receiving our urgent attention and we will revert with feedback soonest.

Your reference number is 716115

Thanks and kind regards,
Veni Byers

Best regards,