Settlement letter imossoble to get.

I've been on the phone everyday since last month just to get find out what the status of my account is. Everyday I'm being transferred to ADRS, then Legal/garnish department then customer care then JDG. No one could help me.I desided yesterday morning to request a pre-settlement letter. Again the same f***en story. Everyone says my account is not with their respective department. I spoke to Bongani, Calvin,Eugene (Customer Care) then Quintin,Syntia,Refilwe (legal) and somewhere along the line to Nondomiso,Arthur,Siphiso, Zelda, Linkita. <br> <br> No-one can help me with an outstanding balance, pre-settlement letter or even tell me where my account is.<br> I've been transferred up and down. Electric Express is useless.