1 reviews | Active since May 2015
*********** STAFF
I purchased a bed at Electric express last year February. The agreement was to pay off my account within six months and I paid it off within 2 months. I was advised that my account will be cleared. I received a call late last year that my account was arrears. I went to their office to submit proof that my account has been paid off and was told that it will be cleared.<br> <br> I received a call from my bank that I have be blacklisted due to an account that is in Arrears. I did not understand as I do not have any accounts. I went to Electric express again to check and was advised that I still owe them. The response and attidute was very BAD. Electric express is wrong and they should be Apologizing to me and not telling me stories. CUSTOMER SERVICE IS VERY IMPORTANT. My name is being Destroyed due to people not doing their jobs. I cant buy a house because people did not do their job properly. I am not happy planning to take this further.<br>
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 717802.
Kind regards,
Customer Resolution Centre
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 717802.
Kind regards,
Customer Resolution Centre
