ELECTRIC EXPRESS SUCKS

Pathetic service was provided by the manager (Nomsa) who defended pathetic service provided by Puleng the agent in the store. My wife went to the store to apply for an account and they stated that the account was approved all of a sudden there was a continuous back and forth between the head office wanting to confirm documents and needing additional information which we allowed the process to go ahead since Monday today I to arrange for our attorney to call them and find out what the delay is as we decided to cancel, she was then told that the head office needs to clear as the payment does not reflect at head office so funny that you are able to pay cash in store but when you want your money back you are given 1000 different stories, whoever wants to do business with them please spare yourself the trouble because those people there are just unprofessional and don't have any courtesy when dealing with customers the manager there is just arrogant thinking that she knows it all. you are always the one to have to call them and request feedback do you call that customer service do they even know what TCF principles are???