B
Bandile

1 reviews | Active since Mar 2021

08 Mar 2021, 08:07

ELDO Superb Assistance

I recently moved into a new apartment in Fish Eagle View in Modderfontein, and as things would go there were some glitches with my electricity connection which is the responsibility of the developer and estate management. After they gave me a bit of a run around, I started sharing my stress with Anne at ELDO who only just manage the billing and matters inside the unit and no the fault that had to be sorted by the estate management. But Anne literally went beyond her duties, sent technicians to my place who worked out what the fault was, devised an effect temporary plan to get electricity while I wait for the estate management to solve the rest of the problem. You never appreciate the beauty of a warm shower until you have to take a cold one by force. Anne and ELDO really helped beyond their duties.

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Replies (1)
ELDO Energy Services
ELDO Energy Services's reply08 Mar 2021, 08:45
Official
Hi Bandile

It was our pleasure to assist you and we are pleased to hear that all was eventually sorted.  Not having hot water to enjoy a shower is like not having a good customer experience so we can totally relate :)

We will continue to assist in delivering a superb customer experience and look forward to our future engagements.

The ELDO Team