Worst Service Ever!

I am very disappointed in this coach service they have given us. Im at Ultra City Mthatha at 4:58 waiting for a bus to Cape Town that was supposed to leave at 14:05 Dec 28th.We are basically stranded no communication from Eldo, instead we are told that a Greyhound bus that was standing there is actually Eldo. No one said anything to all of us stranded here. We phoning no answer, sending whatsapp msges no one is replying. We need to be in Cape Town for work but instead in Ultra City not knowing if the bus is coming or not. Why treat people this way?