Worst journey to Jhb

The bus waa set to leave at 11, and it only left at 11.30. Then we were out into a bus with no Eldo branding, it was not road worthy as it later broke down just after Cedara; and worst of all the driver for the first bus had no clue of how to get to Pietermaritzburg from Durban station. We then had to wait for another bus for like an hour or so I'm the middle lane of the N3 - our lives at great risk. The second bus arrived and we were on our way to Jhb again. However, somewhere between Warden the bus encountered problems and we kept going and we eventually we stopped in the N3 in Northern Free State. Upon calling the call centre the calls are either dropped after we have laid a complaint or they just don't pick up at all. The company has showed no care for our lives as they have put us at risk without even communicating to US as any point throughout the journey. We hope to get a full refund for such ****