1 reviews | Active since Feb 2018
Worst journey ever!!!!!!!!!!!!!
I had the worst experience with this company. My bus was scheduled to depart Johannesburg park station at 7, but when I got there (30 minutes before as I was told), I had to find out from "eaves dropping" that departing time has changed. The security check was a mess, the drivers were rude but got to the bus anyway, didn't really have much of a choice. Halfway through the journey we stopped for refreshments at a garage which according to one of the drivers, was not a designated place as per company policy.
The bus experienced mechanical problems and we were stranded for a good hour or more. We were told the person to fix it will arrive in 2.5 hours time and minutes later the story changed. Apparently they despatched 2 buses to assist (by the way these were buses already had passengers and we were just going to be squeezed in).
The bus that I got to, only had space for 7 people and some of us were left to sit by the steps/stand while we had PAID for seats. The bus driver was using his phone while driving, a good 20 minutes on one call, and his phone just kept ringing and he didn't hesitate to answer (our precious lives endangered). We arrived in Durban at 4:30 when we were actually meant to arrive at 2:00
WORST COMPANY & SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complaint
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complaint