Worst customer service ever..taking peoples money and not wanting to refund.

I had booked 3 tickets with Eldo Coaches before the lockdown, when I found out the country would go into lockdown I immediately contacted the company to get a refund -which was possible according to the terms and conditions and I did not receive any response.

I was contacted by an agent to inform me that my tickets would be converted into a voucher valid for 3 years - I advised the agent that I did not want the voucher and she told me to email my request to *** - my ticket was converted into a voucher anyway - fair enough, it was the only option for the company.

Now that lockdown is lifted Ive been emailing weeks after weeks to get my voucher refunded as I no longer need the voucher and I am not receiving any feedback from the company at all. If I call in to an agent they say they do not have any email from me on file and that I should just send another email they will respond to me but no one ever does.

What should I do to get my money back from this company as I do not intend on using this ticket and will never use this companies transport services if this is their way of dealing with customers.

I am frustrated cause I am in a situation due to COVID and that's my money..dont they have any shame!!