WORST BUS SERVICE EVER!!!

WORST EXPERIENCE EVER FROM A BUS SERVICE! WE WERE SUPPOSED TO DEPART FROM DURBAN BEACH FRONT AT 7:15PM, THE BUS ONLY ARRIVED AT 9PM. IT WAS RAINING AND COLD, MY WIFE AND DAUGHTER WERE NOT OK. WHEN ENTERING THE BUS IT SMELLED LIKE SEWAGE FROM THE TOILET, THE SEATS WERE FILTHY, THE TOILET ITSELF WAS NOT SERVICED OR CLEANED FROM THE PREVIOUS TRIP. THERE WAS NO TOILET PAPER AND THE TOILET SEAT WAS WET WITH URINE DROPS, AND THE LIGHTS DIDN'T WORK INSIDE THE TOILET. THE DRIVER MADE NUMEROUS STOPS DUE TO HIM BEING EXTREMELY SLEEPY AND DOZING OFF DURING THE DRIVE, HE WAS CONSTANTLY ON HIS PHONE AND WE HAD MANY NEAR MISS ACCIDENTS. WE HAD TO INTERJECT AND REQUESTED HIM TO PULL OVER AND TAKE A QUICK NAP, HE REFUSED. IVE NEVER BEEN SO UNCOMPFORTABLE AND FEARFUL FOR MY FAMILY AND ALL OTHER PASSENGERS, I TRIED TO CALL THE ELDOS HEAD OFFICE BUT THERE WAS NO ANSWER. I HOPE THIS IS TAKEN SERIOUSLY AND ADDRESSED WITH A SENSE OF URGENCY, IF THIS CONTINUES THERE IS BOUND TO AN ACCIDENT SOON. MANY LIVES WILL BE LOST DUE TO DRIVER NEGLIGENCE, I'LL BE THE FIRST TO VOICE MY EXPERIENCE ON ALL SOCIAL MEDIA SITES. ELDO COACHES, PLEASE HEAR OUR CONCERNS AND DO SOMETHING ABOUT THEM.