Worse company ever

On the 28/1/23, Eldo coaches that was supposed to travel from Mthatha to Gqeberha did not arrive at the designated bus station which is mthatha shell ultracity. The bus was suppose to arrive at ultracity at 14h00 and didn't show up. When we called Eldo call center they said the bus is an hour away from mthatha ,that time it was around 15h00 , still it didn't show up. We called them again at 16h40 and they said the bus has left already while the child is still at ultracity waiting for the bus and, worse of all when we tell them that it did no arrive at all , they said there is nothing they can do to rebook us or refund us.