Waiting for refund since 12 Dec 2019!!!!!

Good afternoon.

I cancelled a ticket with you guys on the 12th December 2019 and sent through all details along with the relevant cancellation forms. On the 6th of January I called to follow up and was told that the staff at the finance department were still on leave and would process payments once they returned. By the end of January I still hadn’t received anything or a call from anyone. Once again I did a follow up and was told someone would get back to me. I waited another week and called on the 5th February and was finally assisted by Dwayne. He advised that finance has picked up that there was no bank statement attached to my mail and once they receive that they would process the refund. I sent the email to Dwayne and the next day he called to advise that he had forwarded to finance and that payment could only be processed on the 13th. I called last week and again on Monday 24th February. Dwayne then advised that finance said they’re now having issues with making payments to my bank (Nedbank) and the payment was “hanging”.

I don’t know what mickey mouse operation you guys are running over there but it’s not right to make me have to struggle this much to get a refund of R1220.00 when I have followed your processes. I am spending my time and money to constantly follow up, only to always hit a brick wall.

I need someone over there to pull themselves together and call me with a damn good explanation, an apology for the inconvenience AND for that payment to be processed as in YESTERDAY!!

Please and thank you