Waiting for hell to freeze over

Im write Hellopeter today because of my experience I had with Eldo Coaches.

On the 25th October 2019 I booked 5 tickets with Eldo coaches. One from ***amas to Jhb for the 12th December 2019 and 4 from Jhb to ***amas for the 15th December 2019.

The following day 26th October 2019 I called in and cancelled because I found out that a family member was driving here and would pick up my kids. So I called in to cancel the tickets with Eldo Coaches through their call centre. On that telephone conversation I inquired about all the documents I needed for a refund and the agent told me that I just needed my tickets and ID and they would refund me the money if I went to Park Station.

On the 13th December 2019 I went to the Park Station office and asked for my refund. After some time the lady at the help desk informed me that they could not give me the refund as I paid cash but did not have the small white slip with me that indicates I paid cash at Spar. She then informed me that the only other way was to fill in a refund form and asked for my email address so the could email me the form. I also informed the lady that I stay in ***amas and came all the way for the money and it was unfair as no one told me about the small white slip.

On Saturday 14th of December 2019 I had still not received the refund form and called the call centre again and again was promised that they would email me the refund form. By the 16th December 2019 I had returned to ***amas and still no refund form had come.

On the 17th December 2019 I was back at work and called the call centre again and begged for the form to be sent. The form was emailed and I filled in all the required details and asked the call centre agent is this all that is required and had they received my email back with all my relevant documentation and the lady told me all was in order and I should receive the payment within 7 working days.

By January the 6th 2020, still no payment had come through. I called the call centre and the agent told me that finance department had just come back from leave and that I will receive the money by Thursday 9th January 2020. Everything was done on their side and was at finance department. By Thursday 9th January 2020 no money was received and called back and I was informed that it was not by finance and they were putting it through now. Also I was informed that Lloyd the supervisor would follow up and call me to let me know the progress. I received no call back

I called back 15 January 2020, and the call centre agent informed me that she has a list of people who will be getting their refund. She looked for me and informed me that I was not on the list. Also that payments were made every Thursday. She can see that a refund of R1980 is due to me but she cant tell me when this refund will be paid.

Till today 19.02.2020 I have not received the amount due to me. I call every week to find out if im on this elusive list for payment and the answer is always the same. Yes we can see we owe you the money. Yes the payment is approved. No you are not on this weeks list for repayment

I just feel this is unfair to me as I have been waiting for this money since October and was given the incorrect information.