Very rude and bad customer service

The service I received in Pretoria Bosman from Patience Mathebula was pathetic. I have a child traveling with their bus from Cape Town 18h30 29 October 2022 to Pretoria 13h00 30 October 2022 and I have been waiting the since 12h45 and the bus have not arrived when I went inside to ask about the whereabouts of the bus she rudely told me that they don't check on arriving busses but the ones that are departing while talking to me she was uninterested and busy eating. Busses gets into accidents from time to time and I'm not sure if she doesn't understand my concern or that is how they are trained at eldo coaches but I need that lady to be disciplined as she has no manners and customer service..