Very Bad Experience

<p>Our Domestice Worker was suppose to be picked up from George Station this morning at 1h30 to arrive at Port Elizabeth at 5h45.</p> <p>Firstly the bus did not arrive at all and after numerous calls to your call centre with no explanation whatsoever where the bus is, we had to collect the passenger at 5h00 with still no bus arriving. When we eventually got hold of someone at the call centre, they had no idea where the bus was or could inform us if the bus would arrive at all for the pick up.</p> <p>We requested immediate refund of the ticket as well as a clear explanation of what happened to your bus. It is totally unacceptable from a bus Company to not been notified if there were any delays not to even mention that the bus would not arrive at all.</p> <p>It is with utmost disgrace to have had this experience especially being unable to have no reply from your call centre whilst the passenger had to sit and wait in the cold and wet weather at the George Station in the morning hours. The inconvenience coursed and poor service is unacceptable and resulted in us never to make use of your Company services ever again.</p> <p>Awaiting your urgent response.</p>