Very bad customer service,!!! Very disappointed.

I booked a trip from pietermaritzburg to Pretoria from 22:30 to 07:39 with eldo coaches bus. So 1st the bus arrived @ 23:00 so we left pmb @23:15 then left and the bus got stuck at Herrismith and we were asked to move to other bus but when we get inside the bus was full so had to stand from herrismith to Pretoria. This was a nightmare..I travel long distance every month using eldos n I hv never come across such a nightmare but tonight will be my last trip with eldo. This shows that eldos does not take their customer serious.