UTTERLY DISGUISTED

I was traveling from Cape Town to Johannesburg on 26/04/2018. The bus left at 13h00 and was scheduled for arrival in Johannesburg at 06h30 on 27/04/2018. My booking reference was AACOKO01. When booking was made, I spoke to Courtney about me getting of at the Southgate stop in Johannesburg and she confirmed and mentioned that I should just inform the driver which I did. The driver with the name of Maloi refused to stop at Southgate station. When we made our last refreshment stop I again informed both drivers. The driver Maloi drove pass Southgate all the way to Park station. When I confronted him at park station, he said my ticket shows park station. I then showed him my ticket and showed him that my ticket says Johannesburg. As per the route map on your website it indicated that the bus stop at Southgate. The driver Maloi started getting rude in front of passengers at Park station and said " I forgot but It is fine, you can go and report me". This was totally unprofessional from him. The bus was 3 hours late with no apology. My major concern is that Maloi was to busy on his phone, sending messages, calling and even checking his email address while driving as I was sitting right behind him. This is disobeying road safety and also putting the lives of passengers in danger. I have pictures of Maloi being on the phone while driving. What makes this worst is that my mother's funeral started at 09h00 in Riverlea on 27/04/2018 and the bus stopped at 09h30 at park station. I then had to sit at park station till my cousin picked me up at the station after my mom's funeral. I feel I need to be compensated for the inconvenience that I have been going through.