Utterly Disappointing service from a service provider!

Good day... I'm only greeting because I'm now calmer after what nonsensical attitude the staff at Umtata Railway station (Aphelele & Xolisa) gave me, I'm assuming before I looked young and had no power over them. On the 29th December 2020 I purchased a forward trip bus ticket online from Umtata to JHB for the 30th/12/20, I got the station at 18:10 for my 18:35 bus and their offices were closed. Some guy told me the busses pick up at Shell Ultra City and I ran there with no-one there to assist, I waited till the morning even had to sneak in the toilet to sleep and tried their call center and I waited on the line for 1hour & 7mins still no luck. When I went to their offices the following day explained my situation, I was just given a plain Sorry and told the bus left at 17:30 with no message sent to 13 passengers. They had to put me in on a 14:30 on the 31st, but at that 2:30pm the story was changing and being asked if "I want to go on the next bus or do I want to sleep in the toilet again" because I was asking what happened to the promised space in the bus. Then finally we were on our way, and the drivers were very cheeky on the bus and the left a lady with a toddler at Mzimkhulu for not asking to go buy food from them and there was no pleading with them. When we got to Park Station they stopped the bus outside telling us that Greyhound bus don't go inside the station, and I was glad I was finally home but my worry was the grannies and children dropped outside in an unsafe place in the CBD. I felt so unappreciated and done a favor for and I paid full fare price for my travel.