1 reviews | Active since Aug 2018
Unsatisfactory service
If there was a half a star I'd give them that. I'm travelling from Aliwal North to PE and I was told my bus leaves at 23h40 and I should be there an hour before. I got here an hour before and at 00h00 no bus and I called them, the guy tell me the bus has delayed for about an hour. Eldo coaches has no offices in Aliwal North which means I've been sitting in this cold weather at the garage outside waiting for a bus that is now going to be a whole hour late. Not on at all.
Official business reply:
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complain.
Official business reply:
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complain.