1 reviews | Active since Jan 2018
unsafe and unreliable service
We departed from East London at 17:30, 04/01/2018 to Capetown. The bus broke down just outside Peddie just before 20:00. We were told that the mechanic was coming to assess the problem. The mechanic arrived after 23:00 and apparently the gearbox was damaged. We were then told that they sending another bus which is coming from joburg... We were stranded, with no water, no food in the middle of nowhere, the patrolling SAPS cautioned us that we were at risk as there were so many ******ies reported in that area. Eldo sent a towing truck at about 03:50 and the drivers told us to take our bags and wait for the other bus. I have called Eldo call centre and the operators were not helping as they couldn't give us information on what was going on.... This is so uncalled for Eldo Coaches are not reliable and unsafe.... Ww are still waiting for the second bus to take us to cape town since20:00, 04/01/18.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing this matter to our attention.
We will shortly revert to you with an outcome to your complaint
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing this matter to our attention.
We will shortly revert to you with an outcome to your complaint