Unrefunded Bus ticket
Greetings I am writing this letter in reference to a complaint laid which was therefore not attended. I booked a Bus ticket from Eldo Coaches. A ticket for my daughter for the 25-February 2022 (11:00am time slot) from Potchefstroom to Johannesburg and a return from Johannesburg to Potchefstroom for the 28 February 2022(14:15pm time slot). 30 minutes before the departure time, my daughter received a call from one of the office workers informing her about the time slots changing - the bus being 5hours late, meaning it will arrive at 15h00. At 14:30 she made her way to the pick-up point (Total garage). She sat there, waiting with no sign of the bus. We tried contacting the office in Pretoria and the Head office in Johannesburg, their call centre, and none of the calls were attended. She waited for 4 hours more (from 15h00 - 18h30) hoping the bus would pitch but - nothing. Until she decided to go back because it was getting late, and it is not safe to be out there alone as a girl. Two days later (28 February 2022) we tried contacting the Head office and their call centre-all day- with the hope to get refunded but there was no luck too. Our calls were not answered including their WhatsApp. Until my daughter decided to write a review on their Facebook page, 2 weeks ago. This was their response “Hi there we apologise for the service you have received prompting you to lodge a formal complaint. Please direct your full complaint to; *** and/or *** , please include a copy of the ticket or AB ticket number. We look forward to hearing from you.” We tried lodging a complaint to the email addresses provided but again, they did not respond neither was I refunded. To date, none of their communication platforms is attended to. I also took a step further to visit their Pretoria Office at Bosman station Only to be informed that this was a delay, and their manager told them that they will not refund delays, as there was someone who queried the same bus but made means to come. I was also informed by the admin lady at the reception that, she is not allowed to effect any payments, and is not permitted to give the Managers contact details. Hope you will assist me in getting a refund. My contacts is: ***