1 reviews | Active since Jan 2018
They say they can't print my ticket
A ticket for was book for the Eldo coaches bus online through computicket, I needed to change the time of travelling on the ticket to a time that was later for the same day. I called their call centre and they said they will cancel the booking and in the morning I will have to go to their offices in cape town with the confirmation email that was sent to the person doing the booking. the booking was cancelled, when I got to the cape town office they said I must bring the original ticket which I explained to them that the ticket was booked online and I have the confirmation email. they said there's nothing they can do if I don't have the original ticket.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complaint.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complaint.