They don’t want to refund me and it’s been almost two months once I cancelled my booking

I booked tickets and cancelled them on the 13th September. I sent them the completed refund form and all required details and to this day I haven’t received my money back.

The call centre is useless and I’ve probably spent more money on airtime trying to get my money back.

They told me refunds can take up to a year. This is a complete ****, trying to make people forget about their money and not having a direct line for the accounts team