The worst bus line ever!

The level of incompetence from this buss service is cannot be measured. Mom booked a bus with them we had to cancel due to unforeseen circumstances. Upon cancellation we were charged a penalty of R70 from her ticket and a man by Mokoena Mokoena told me that we could re-book with the same ticket for greyhound as they work with greyhound. On the day of the booking he tells us the supervisor said that couldn’t happen as its not the same line, HE ASSUMED that it could be done this information was never made available to him. Now this is not the problem, the problem is that this is the information that we should’ve been given before we cancelled the ticket, before we forfeited some of the money. The supervisor refuses to speak to is because “He’s off”.