Stuck in Kroonstad for over 5 hours with no solid solution from Eldo Coaches

The worst service ever from Eldo Coaches. Have been stuck in Kroonstad for over 5 hours. I am on an Eldo Coaches bus from Jhb Park to East London. The bus started overheating at the Grasmere tollgate and we had to wait for a mechanic. The mechanic arrived and we didn't even travel more than 100kms before the bus started releasing steam inside the bus and we thought it was on fire. The driver stopped the bus but water needed to be poured into the bus. We reached a compromise with the driver that he should try and get the bus to the nearest filling station so that he could more water for the bus. That was around 9pm and we have been stuck at the Shell Garage in Kroonstad since. At 11pm we received a message from Eldo Coaches apologizing for the mechanical failure of the bus and the drivers told us that a bus would be coming from Bloemfontein for us to continue our journey. It is now 03:30, 21 August and there is no sign of a bus, instead the mechanics have arrived but they seem to have no intention of fixing the bus to move any further. We have called the Ops Manager on duty, Lucky and instead of providing a solution and explanations to the customers, he drops the phone on the driver's. My question is, if the trip is a 12hr trip taken overnight in order for us to reach our destination in the morning, where am I going at 4am, to sit for 9 more hours to my destination, when the trip has been so horribly delayed? Does Eldo Coaches have such a delayed response time for incidents when their buses break down generally. Many of the passengers on this bus now have to turn back to Gauteng because we were not travelling for leisure and there is no point in arriving in East London at 4pm when you have to catch a return bus at 4:30pm. It has been totally unacceptable that Eldos has left us stranded, cold and without any form of communication after the apology SMS sent at 11pm. Will we be refunded?!? I should hope so, because I did not pay my bus fare to come camp at the She'll Ultra City in Kroonstad. It may be Covid times but my life is a bit more exciting than this. No accountability, no compassion from Eldo Coaches. You bus drivers are sitting warmly in mechanic's bakkie, while we sit in this dead bus freezing. No service at all